Refund and Cancellation Policy

1. Subscription Plans

Regular and Premium Plans

Subscriptions are billed on a monthly basis. Due to the nature of our service, refunds are generally not available once a subscription has been activated. If you cancel your subscription, you will retain access to the service until the end of your current billing period. After that, your subscription will not renew, and no further charges will be made.

One-Off Consultation

This service is a one-time payment, and refunds are not available after the consultation has begun.

2. Cancellation Policy

You can cancel your subscription at any time by contacting our support team through email at info@vaedoc.com or via call or chat +234 913 3324 301 Cancellation will take effect at the end of your current billing period, and you will not be charged for subsequent periods.

3. Refund Policy

We offer refunds only in cases of technical errors that prevent you from using the service. Refund requests must be made within 7 days of the payment date. To request a refund, please contact our support team with your order details and a description of the issue.

4. Changes to the Policy

We reserve the right to update this Refund and Cancellation Policy at any time. Any changes will be posted on this page, and it is your responsibility to review the policy periodically.

5. Contact Us

If you have any questions or need assistance, please contact us via email at info@vaedoc.com or by call or chat +234 913 3324 301